Refund Policy

Overview

At MedullaAI, we strive to ensure you're fully satisfied with our platform. This Refund Policy outlines when and how you can request a refund for subscription fees.

It applies to self-serve platform subscriptions only — custom studies and enterprise engagements follow the payment terms in their own agreement.

1. Free Plan

• The monthly Free Unlimited usage plan is entirely free of charge. No refunds apply, since no payment is collected during this period.

2. Subscriptions

• If you upgrade to a paid monthly plan and have not utilised any credits provided, you may request a full refund within 7 calendar days of your first payment.
• To request a refund, email support@medullabs.com (or your account manager) with your account details. Once approved, we'll process the refund within 7 business days.

3. Cancellation & Renewal

• To avoid automatic renewal, cancel your subscription at least 48 hours before the next billing date by contacting support@medullabs.com (or your account manager).
• Cancellation takes effect at the end of your current billing cycle; you'll retain full access until then.

4. How to Request a Refund

• Email support@medullabs.com with "Refund Request" in the subject line.
• Include your account email, subscription plan, date of purchase, and reason for requesting a refund.
• Our team will review and respond within 3 business days.

5. Non-Refundable Fees

• Any transaction or processing fees charged by payment providers are non-refundable.
• Refunds apply only to the subscription amount you paid MedullaAI.

6. Changes to This Policy

• We may update this Refund Policy at any time. Material changes will be communicated in advance on our website and via email.