Refund Policy

Effective starting: August 01, 2025
At MedullaAI, we strive to ensure you are fully satisfied with our platform. This Refund Policy outlines when and how you can request a refund for subscription fees.

  1. Free Trial

    • Your two-month Free Unlimited trial is entirely free of charge. No refunds apply, since no payment is collected during this period.
    • Same is for the Free Plan

  2. Subscriptions

    • If you upgrade to a paid monthly plan and have not utilised any credits provided, you may request a full refund within 7 calendar days of your first payment.
    • To request a refund, email support@medullabs.com with your account details. Once approved, we will process the refund within 7 business days.

  3. Cancellation and Renewal

    • To avoid automatic renewal, cancel your subscription at least 48 hours before the next billing date via your account settings or by contacting support@medullabs.com.
    • Cancellation takes effect at the end of your current billing cycle; you will retain full access until then.

  4. How to Request a Refund

    • Email support@medullabs.com with “Refund Request” in the subject line.
    • Include your account email, subscription plan, date of purchase, and reason for requesting a refund.
    • Our team will review and respond within 3 business days.

  5. Non-Refundable Fees

    • Any transaction or processing fees charged by payment providers are non-refundable.
    • Refunds apply only to the subscription amount you paid MedullaAI.

  6. Changes to This Policy

    7. We may update this Refund Policy at any time. Material changes will be communicated in advance on our website and via email.

If you have questions or need assistance, please reach out to support@medullabs.com. We are here to help!